Having spent much of 2019 focussing on how Traveline Information Limited (TIL) will need to adapt to the Department for Transport’s (DfT) Bus Open Data Programme, we are starting 2020 with new live services for both the open data and the Traveline branded parts of our delivery as follows:

 

  • Improved Traveline National Dataset (TNDS) services
  • Fares on traveline.info
  • Customer research

 

We will continue to fund and manage the TNDS into the future, for all modes and across England, Scotland and Wales. Our role on the DfT Programme Board as Critical Friend allows us to coordinate TNDS delivery with its emerging requirements, and we hope vice versa.

 

We have increased the frequency of data publication and can now do this daily + if necessary, in both TransXchange 2.1 and 2.5 formats. New for 2020 we can import TransXchange 2.4, currently from First Group and Traveline Cymru, and convert it to 2.1 for existing open data users that can’t yet import 2.4.

 

We will continue to work with Local Authority data suppliers to TNDS to integrate operator TransXchange data as it becomes available.

 

We are working in partnership with First Group to develop services that will roll out to other operators and data suppliers, including a test journey planner to assess operator data quality ahead of publication, taking real time data direct as siri-vm, and publishing fares data.

 

The screenshot below shows a test output of First fares on traveline.info, the data is collected in csv format:

 

 

We’ve also kicked off an exciting piece of customer research for 2020, working with Transport Focus and Illuminas. We’ll be exploring Traveline brand awareness and feel, the usability of traveline.info (how people navigate through the site and find what they’re looking for), and what our site needs to do (how useful are the features and services that we already provide, and what more do customers want).

 

Customer research will be split into three stages:

 

Stage 1:              Qualitative – Focus groups

Stage 2:              Qualitative – In depth face to face interviews

Stage 3:              Quantitative – Online questionnaires

 

We’ll be working in partnership with stakeholders through a small working group and by seeking wider stakeholder views about our services. The results of the research will be published in late spring 2020 and will drive the development of traveline.info and inform future marketing strategies.

 

If you would like more information about any of the above, would like to start providing your period fares in csv format (FOC) or are interested in having an input to the development of traveline.info as part of our customer research programme, please email julie.williams@traveline.info. It’d be great to hear from you.